Shipping-Returns
|
Zone
|
A |
B |
C |
D |
| Spain Peninsula | 50€ | 5€ | Purchaser |
Melou Clothing
|
| Spain Balearic Island | 50€ | 7€ | Purchaser |
Melou Clothing
|
| Europe zone 1 | 50€ | 10€ |
Purchaser
|
Melou Clothing
|
| Europe zone 2 | 100€ | 10€ |
Purchaser
|
Melou Clothing
|
| North America | 150€ | 15€ |
Purchaser
|
Purchaser
|
| Rest of the world | 200€ | 25€ |
Purchaser
|
Purchaser
|
A: Free shipping for purchases over this amount.
B: Shipping cost for orders that are not elegible for free shipping.
C: In case of return or size exchange who pays the shipping costs for returning the garments to our warehouse.
D: Whom pays the shipping costs for sending the correct sizes to the purchaser in case of a size exchange.
Our company is located in Spain, international costumers buying from outside the EEC must pay applicable sales tax, duties and customs charges which are determinated by your local government. We are unable to provide you with the exact amount of the charges, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to your local government will be refunded. International costumers are responsable for import fees due upon delivery.
Sale items: Items bought with a discount are elegible for free shipping but not for free returns or size exchanges. The costumer has to pay all the shipping costs for returning the garments to our warehouse and for sending the correct sizes in case of an exchange.
SHIPPING COSTS
These are the shipping costs for the different geographical zones depending on the total of purchase:
SPAIN
Main land: Free for purchases over 50€. For purchases less than 50€ delivery costs are 5€. Delivery times may take from 1 to 2 working days.
* The purchaser pays the shipping costs for returning the garments to our warehouse. In case of a size exchange the fees for sending the correct sizes to the purchaser will be paid by Melou Clothing Company.
Balearic Island: Free for purchases over 50€. For purchases less than 50€ delivery costs are 7€. Delivery times may take from 2 to 4 working days.
* The purchaser pays the shipping costs for returning the garments to our warehouse. In case of a size exchange the fees for sending the correct sizes to the purchaser will be paid by Melou Clothing Company.
Canary Islands, Ceuta and Melilla: We cannot sell to this locations.
EUROPE
Europe zone 1: Portugal, France, Italy, Germany, Ireland, Holand, Belgium, Austria, Luxemburg, Slovenia, Czech Republic, Slovakia, Croatia, Bulgaria, Greece, Denmark, Finland.
Free for purchases over 50€. For purchases less than this total, delivery costs are 10€. Delivery times may take from 3 to 10 working days.
* The purchaser pays the shipping costs for returning the garments to our warehouse. In case of a size exchange the fees for sending the correct sizes to the purchaser will be paid by Melou Clothing Company.
Europe zone 2: Rest of the European countries.
Free for purchases over 100€. For purchases less than this total, delivery costs are 10€. Delivery times may take from 3 to 10 working days.
* The purchaser pays the shipping costs for returning the garments to our warehouse. In case of a size exchange the fees for sending the correct sizes to the purchaser will be paid by Melou Clothing Company.
NORTH AMERICA (Canada, Mexico and United States): Free with purchases over 200€. For purchases less than this total delivery costs are 15€. Delivery times may take from 5 to 15 working days.
* The shipping costs for returns and size exchanges will have to be paid by the purchaser.
REST OF THE WORLD: Free with purchases over 250€. For purchases less than this price delivery costs are 25€. Delivery times may take from 5 to 15 working days.
* The shipping costs for returns and size exchanges will have to be paid by the purchaser.
EXCHANGES AND RETURNS
If you would like to exchange or return an item, please write to us at:
contact@melouclothing.com
If you would like to exchange the size of an item please inform us of the clothing design and size that you would like to return and the size that you would like, once we receive your returned item it will be exchanged. This way we can reserve the purchases that we have to send.
The shipping costs for returns and size exchanges will depend on the geographical zone you live. Please read the information above.
The delivery costs for exchanges and returns will be the same as the original delivery costs.
To accept a return, the clothing items must be unused and in original packaging with labels. Exchanges must be made within 30 days from the date of purchase. Delivery costs are not returned in any case. To complete your return, we require your order number and reason for return.
If you received 'Free shipping' on your order, the refund amount will be the order value minus the amount 'Melou Supply Company' paid to ship the order to you. Example: if your order was 200€ and free shipping, but we paid 15€ to ship the order, then your refund amount would be 185€.
Once we receive your exchange the process will take a maximum of 5 days. If an item is returned the money will be returned to the same credit card or paypal account in which the purchase was made.
We will send an email confirmation when any credit is returned.
The address of our warehouse is:
Melou Clothing (Explora Tarifa)
Carretera Nacional 340, km76,2
Cp.11380
Tarifa (Spain)
Contact number for the courier: 0034-657918200
Note: No refunds or exchange on past season items unless the product is damaged or faulty. An online store credit will be offered if the past season item is returned within 30 days of the purchase date.